Updated on 1st September, 2025

🛡️ Terms of Service

OGD Web Host’s Terms of Service apply to all content, domains, and clients operating within the OGD Web Host network.

🛒 Ordering

Please review the following Terms of Service before placing an order. These policies are designed to protect the collective interests of our clients. OGD Web Host operates as a neutral provider of access to the global Internet. We reserve the right to suspend or terminate access to any or all services if an account is found to be misused or in violation of these terms.

All shared hosting services are intended solely for the end user and may not be resold, subleased, or transferred to third parties.

🧰 Service Quality & Warranty Disclaimer

All products and services provided to the client will meet professional standards consistent with industry norms and comply with applicable laws and regulations. Unless explicitly stated otherwise, OGD Web Host disclaims all warranties—express or implied—including merchantability and fitness for a particular purpose.

💾 Data Backup Responsibility

Clients are responsible for regularly backing up their files hosted on our systems. OGD Web Host is not liable for the loss or deletion of user files, whether intentional or accidental. Services such as VPS and dedicated servers do not include automatic backups by default; clients are strongly encouraged to activate a backup solution.

💳 Authorization of Charges

OGD Web Host will invoice for services rendered, with payment due within seven (7) days. By storing a credit card in our billing system, the client authorizes OGD Web Host to process charges accordingly. We also accept payments via PayPal, mobile money, or bank transfer for clients who prefer not to store card details.

Failure to make timely payments for initial or recurring fees may result in service suspension or cancellation. OGD Web Host reserves the right to refuse, suspend, or terminate services pending receipt of valid payment. Reactivation of suspended services is not guaranteed after the grace period. All invoices are due upon issuance, with the final payment date clearly stated before suspension is enforced.

🚫 Content Restrictions

All services provided by OGD Web Host may be used for lawful purposes only. As a Ghana-based provider, our policies are grounded in compliance with the laws of the Republic of Ghana, including the Electronic Communications Act, 2008 (Act 775) and the Criminal Offences Act, 1960 (Act 29).

Transmission, storage, or presentation of any information, data, or material that violates Ghanaian law—or international law where applicable—is strictly prohibited. This includes, but is not limited to, copyrighted or trademarked material, trade secrets, and content that infringes on intellectual property rights.

❌ Prohibited Content Includes (but is not limited to):

• Copyright violations: Hosting archives of music, movies, or other media without proper licensing or ownership. Fair use may apply but must be verifiable.
• Unregistered investment platforms: Including crypto or stock trading sites without SEC Ghana registration.
• Banking websites: Offering deposits, loans, or financial services without prior verification and a signed agreement.
• Unlicensed money transfer services: Including mobile money agents not approved by the Bank of Ghana.
• TV rebroadcasting: Streaming or retransmitting channels without authorization.
• Firearm sales: Unlicensed firearm distribution is strictly prohibited. Licensed vendors must contact our team for approval.
• Pharmaceuticals and drug sales: Only licensed pharmacies or distributors may host such content, subject to verification.
• Adult content: Not permitted on shared hosting. On other plans, content must comply with Ghana’s broadcasting and decency laws.
• Exploitative or harmful content: Including revenge porn, gore, non-consensual acts, zoophilia, or any depiction of minors (real or animated).
• Phishing, scams, or fraudulent sites: These are grounds for immediate suspension.
• File archives on shared hosting: Uploads of movies, music, or large media libraries are not allowed. Use our storage hosting for properly licensed backups.

🛑 Technical Restrictions

• IRC and Camfrog servers are prohibited due to security risks and potential for DDoS attacks.
• DMCA & Copyright Complaints: OGD Web Host may disable content subject to takedown notices. Restoration requires a valid counterclaim. We reserve the right to determine what constitutes a violation.

🧰 Shared Hosting Application Restrictions

Clients may install CGI/PHP applications freely, but OGD Web Host reserves the right to disable any app that disrupts normal server operations. While rare, this includes resource-heavy or unstable scripts.

Not permitted on shared hosting:

• Tube/YouTube clone sites
• Adult content
• File or email archives
• Mirror sites
• Image/file upload platforms

Resource Limits:

• No single shared hosting account may use more than 20% of server resources at any time.
• Each account is limited to 350,000 inodes.
• Junk or spam emails should be permanently deleted.
• Accounts using excessive storage may incur a fee of GHS 24.00 per GB beyond reasonable usage.

🚫 Anti-Spam Policy

OGD Web Host strictly prohibits the use of its servers as a source, relay, or intermediary for spam, spamware, or any misuse of SMTP protocols. Clients must not reference their domain or IP address in connection with unsolicited messaging activities.

Port 25 is restricted by default and may only be opened upon manual review and approval.

Spam is defined as any mass unsolicited communication—via email, newsgroups, or other channels—that results in abuse complaints or violates Ghana’s Electronic Communications Act, 2008 (Act 775).

OGD Web Host adheres to globally accepted SMTP and anti-abuse standards. Email activity must maintain low bounce rates and complaint ratios. The following practices are restricted or prohibited:

• Bulk email campaigns
• Affiliate marketing emails sent on behalf of third parties
• Cold emailing or single opt-in lists
• Opt-out-only subscriptions
• Email-to-SMS gateways
• Casino, gambling, or betting-related content
• Pharmaceutical or supplement promotions
• Email warm-up services

Emails that trigger feedback loop complaints or abuse reports may be suspended to protect the reputation of our IP network.

IP Rotation is not permitted for email delivery. OGD Web Host may block SMTP traffic on servers found to be sending emails via multiple IPs. Failure to respond to spam complaints may result in service suspension or termination.

For more details, refer to our [Email & Mailing List Policy].

🔐 Server Abuse Policy

Any attempt to compromise, disrupt, or harm OGD Web Host’s servers or other client accounts is strictly prohibited.

This includes unauthorized access, denial-of-service attacks, or malicious interference with websites hosted on our network. Violations may result in immediate termination of services without refund.

OGD Web Host reserves the sole right to determine what constitutes abuse or unacceptable behavior under this policy.

🛠️ Support Policy

OGD Web Host offers technical support 24/7 for hosting-related issues. While we aim to respond within 1–3 hours, response times may vary depending on ticket volume and complexity.

Support is limited to covered technical issues. For third-party software, clients should first contact the vendor directly.

We are committed to maintaining a respectful and safe environment for our support team. Accounts may be restricted or terminated if client interactions violate acceptable standards of conduct.

For inquiries related to legal matters, company policies, or issues beyond technical scope, please contact OGD Web Host management directly.

Physical interventions (e.g., hardware changes or remote hands) are handled on a first-come, first-served basis.

Please note:

• Billing, Sales, and Development departments operate independently and are not available 24/7.
• Support tickets unrelated to hosting infrastructure may be redirected or closed.

🛡️ Indemnification

The Client agrees to defend, indemnify, and hold harmless OGD Web Host, including its employees, officers, agents, and directors, from any and all claims, liabilities, losses, fines, costs, and expenses—including legal fees—that arise from:

• Any service provided, performed, or agreed to be performed by the Client
• Any product sold or distributed by the Client or its representatives
• Any injury to persons or property caused by products or services hosted on OGD Web Host’s servers
• Any material supplied by the Client that infringes upon third-party intellectual property rights
• Any defective products sold to the Client’s customers via OGD Web Host’s infrastructure

OGD Web Host assumes no liability for the Client’s failure to comply with this Agreement or for any consequences resulting from the acts, omissions, or negligence of the Client, its subcontractors, agents, or employees. This includes—but is not limited to—claims of libel, slander, copyright or trademark infringement, false advertising, or breach of Ghanaian law.

Any attempt to compromise or undermine OGD Web Host’s infrastructure or another Client’s website is strictly prohibited and may result in immediate termination of services without refund. OGD Web Host reserves the sole right to determine what constitutes a violation of these provisions.

⚠️ Disclaimer

OGD Web Host shall not be held liable for any damages—direct, indirect, incidental, or consequential—that may affect the Client’s business. All services are provided “as is” without warranties of any kind, whether express or implied, including merchantability or fitness for a particular purpose.

We are not responsible for service disruptions caused by vandalism, theft, network outages, human error, extreme weather, or other force majeure events. Under no circumstances shall the Client be entitled to claim punitive or exemplary damages from OGD Web Host.

📅 Term of Agreement

This Agreement remains in effect until terminated by either party. OGD Web Host reserves the right to terminate the Agreement with cause upon notification, or immediately without notice if the Client breaches any provision or if a critical facility used to deliver services is disrupted.

💸 Refund Policy

Refunds apply only to Web Hosting Packages (e.g., Standard, Windows, Boost, WordPress). Clients may request a full refund within 30 days of account activation. After 30 days, cancellation is permitted, but previously paid fees are non-refundable.

For services requiring manual provisioning (e.g., Dedicated Servers, Colocation, IP Transit), refunds may be issued only before activation. Once service setup begins, refunds are no longer available due to the custom nature of these deployments.

✍️ Presumption of Agreement

By signing up with OGD Web Host—whether through our website or by contacting our team—the Client:

1. Authorizes OGD Web Host to take necessary actions to activate the account, including charging the provided payment method
2. Agrees to all terms outlined in this Agreement and acknowledges their enforceability under Ghanaian law

OGD Web Host reserves the right to update or modify these policies. Clients will be notified of any major changes.

Thanks, George. Here's a professionally rewritten and Ghana-localized version of the final sections of the Terms of Service, with OGD Web Host replacing InterServer, and adapted for clarity, regional relevance, and brand tone:

⚠️ Default

In the event that the Client defaults on any provision or fails to perform under this Agreement, OGD Web Host shall be entitled to recover damages, legal costs, and attorney’s fees incurred as a result of the breach.

🔁 Automatic Renewal & Subscription-Based Services

All services purchased from OGD Web Host are offered on an automatic renewal basis. Unless otherwise stated, services will renew for a term equal to the most recent service period (domain names may renew for their original term).

OGD Web Host will automatically process renewal payments using the payment method associated with your account. If you do not wish for a service to renew automatically, you must cancel renewal at least three (3) days before the renewal date. Failure to do so may result in continued billing and service extension.

If you cancel a service and do not manually renew it before expiration, you may experience service interruption or data loss. OGD Web Host is not liable for any resulting impact to you or third parties.

Cancellation Methods:

• Log into the Customer Portal and select “Cancel Service”
• Email: billing@ogdwebhost.com
• Call: +233 [Insert Local Support Number]
• Mail: OGD Web Host, [Insert Ghanaian Business Address]

💳 Payment Issues & Administrative Fees

If OGD Web Host is unable to charge your payment method, or if we receive a chargeback, reversal, or dispute, we reserve the right to:

• Cancel services immediately without notice
• Suspend or delete domain names or hosting accounts
• Pursue lawful remedies to recover outstanding amounts

OGD Web Host may also charge reasonable administrative fees for:

• Tasks performed outside the normal scope of service
• Additional time or costs incurred due to noncompliance
• Legal or accounting services related to disputes or UDRP actions
• Costs associated with chargebacks or payment disputes

These fees will be billed to your stored payment method.

Currency & Tax Notes:

• Pricing may be displayed in Ghanaian Cedis (GHS) or other currencies
• Foreign transaction fees may apply depending on your bank
• VAT or other local taxes may be charged based on your billing address

⚖️ Invalid or Non-Enforceable Provisions

If any provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. This Agreement represents the entire understanding between the Client and OGD Web Host.

📍 Governing Law & Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising under this Agreement shall be resolved in the courts of Accra, Greater Accra Region, unless otherwise agreed in writing.

⚖️ Arbitration & Class Action Waiver

All claims or disputes relating to your relationship with OGD Web Host shall be resolved through binding individual arbitration, not in court. Arbitration does not involve a judge or jury, and court review of arbitration awards is limited.

Arbitration will be conducted in English by a neutral arbitrator under the rules of the Ghana Arbitration Centre or another recognized body. The arbitrator may determine their own jurisdiction, including objections to the scope or validity of this clause. Fees and procedures will follow the applicable arbitration rules.

If an in-person hearing is required, it will be held in Accra, Ghana, or another mutually convenient location. The arbitrator’s decision will be final and binding, and may be enforced in any court of competent jurisdiction.

We each agree that disputes will be resolved only on an individual basis—not as part of any class, collective, or representative action. If this waiver is deemed unenforceable, the arbitration clause shall also be void. If a claim proceeds in court, both parties waive the right to a jury trial and agree to resolve the matter in the courts of Accra.

OGD Web Host may seek injunctive or equitable relief from any competent court to protect its intellectual property rights.

Opt-Out Option:
You may opt out of binding arbitration by sending a written request to:
OGD Web Host Legal Department
[Insert Ghanaian Address]
Within 30 days of your first service use, include:

• Your full name
• Mailing address
• A statement requesting exclusion from arbitration and class action waiver

Material changes to this section will not apply to disputes raised before the change.

🌐 Domain Agreement

OGD Web Host may offer promotional pricing for top-level domains when bundled with hosting packages. Renewal pricing is subject to change annually.

If you switch hosting providers, you agree to pay the standard annual domain registration fee listed on our website. Domains renew automatically unless canceled prior to renewal. Expired domains may incur additional fees or become non-renewable after the 45-day grace period, per ICANN regulations.

Domain expiration notices are sent via email and serve as the only renewal alert.

📧 Email & Mailing List Policy

Servers dedicated solely to email delivery are prohibited on OGD Web Host’s network. A “mailing-only” server is defined as any VPS, shared, or dedicated server whose primary function is sending bulk email via SMTP.

OGD Web Host monitors feedback loops and may suspend or terminate servers with high complaint ratios—even if CAN-SPAM compliant.

Mailing List Requirements:

• Must be double opt-in
• Include clear unsubscribe instructions and valid headers
• Honor removal requests within 24 hours
• Include one-click unsubscribe links
• Excessive complaints may result in account termination

OGD Web Host reserves the right to charge a GHS 1,200 fee for IPs blacklisted due to policy violations.

Accounts associated with individuals or entities listed in the Spamhaus ROKSO database will be terminated immediately.

🚨 Abuse Complaints

All abuse complaints must be responded to within 48 hours. Failure to respond may result in account suspension or termination.

OGD Web Host reserves the right to remove content that violates our Terms of Service or Ghanaian law.

🔐 Data Processing Agreement (DPA)

Effective Date: As of the OGD Web Host Terms of Service date

This DPA supplements the Terms of Service between you (“Customer”) and OGD Web Host (“Processor”) when we process personal data on your behalf.

1. Definitions

Terms like “Personal Data,” “Processing,” “Controller,” and “Processor” follow definitions in the Ghana Data Protection Act, 2012 (Act 843) and the EU GDPR where applicable.

2. Scope & Roles

• You are the Data Controller
• OGD Web Host acts as the Data Processor, following your instructions

3. Sub-Processors

We may engage Sub-Processors under similar data protection obligations. You’ll be notified at least 30 days in advance of any changes.

4. Legal Requests

We respond only to valid legal requests and will notify you unless prohibited by law.

5. Data Security

OGD Web Host maintains appropriate technical and organizational measures. You are responsible for securing your applications and data.

6. Data Subject Rights & Breach Response

We assist with access, correction, deletion requests, and notify you of breaches without undue delay.

7. International Transfers

Where data is transferred outside Ghana or the EU/EEA, we use approved safeguards such as Standard Contractual Clauses (SCCs).

8. Termination & Data Return

Upon termination, we will delete or return your data within 30 days, unless retention is legally required.

9. Liability & Governing Law

This DPA is governed by the laws of Ghana. If there’s a conflict with the Terms of Service, this DPA prevails on data protection matters.

10. Compliance

• You confirm a valid legal basis for processing
• OGD Web Host complies with Article 28 of the GDPR
• We support your efforts to honor data subject rights
• Privacy contact details are available upon request

By continuing to use OGD Web Host services, you agree to this DPA.